Student Complaint Process

Program Specific Grievance Appeal Process

澳门威尼斯人赌城提供了许多途径，学生可以通过这些途径来解决不满. Academic programs have developed their own Program Specific Grievance Appeal Processes to address a variety of student concerns. Students are encouraged to address their concerns through the appropriate program processes as quickly as possible. Students requiring assistance with these processes should refer to the appropriate program catalog or handbook or contact the LMU Dean of Students Office.

课程特定申诉程序在适当的学术目录中概述: http://5uwy.su-de.com/academics/catalogs

学生手册中概述了非程序性申诉程序: http://5uwy.su-de.com/student-life/handbooks

Formal Student Complaint Process

The Lincoln Memorial University Formal Student Complaint Process exists to ensure students have the right to appeal a decision rendered through the Program Specific Grievance Appeal Process outlined above. Students must first work through informal grievance appeal processes prior to initiating a Formal Student Complaint. The Formal Student Complaint Process examines evidence of procedural violations of university policy in arriving at decisions rendered through the Program Specific Grievance Appeal Process. The review is not one of situation-specific evidence but only focuses on the University's adherence to its stated policies and procedures.

在通过项目特定申诉程序收到决定后, 学生有三十(30)天的时间开始正式的学生投诉流程. Students who wish to file a Formal Student Complaint must complete and submit the Formal Student Complaint Form found here: LINK. 机构合规办公室接收，处理和存档正式的学生投诉. The Office of Institutional Compliance will review the information submitted and determine the following:

1. 学生是否参加了项目特定申诉程序?
   1. 如果答案是否定的，那么学生将被转到项目特定申诉程序.
2. Has the Formal Student Complaint Form been submitted to the Office of Institutional Compliance within 30 days after the final decision is rendered at the Program Grievance Appeal Process level?
   1. 如果答案是否定的，那么学生将被告知投诉没有及时提交. 投诉将不予审查，但将作为文件保存.
   2. If the complaint has been properly filed, 然后将投诉转交给LMU正式学生投诉委员会. This committee reviews the complaint only to identify whether the applicable grievance process was followed. .
   3. After review, 机构合规办公室将委员会的决定反馈给投诉人.
   4. 学生正式投诉委员会的决定为最终决定.

Off Campus Authorities
All Locations

• Complaints relating to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS), (http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf);

Tennessee Locations

• Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov，然后搜索相应的除法);
• 与国家消费者保护法有关的投诉(例如.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).

Corbin, Kentucky Location

• 向肯塔基州特许教育委员会提出申诉

  向肯塔基州特许教育委员会投诉, 投诉应以书面形式提交，并于2022年5月24日提交表格PE-24, Form to File a Complaint, accompanied, if applicable, by Form PE-25 May 2022, 授权释放学生记录.

  表格须邮寄至以下地址:

  肯塔基州特许教育委员会

  500 Mero Street, 4^th Floor

  Frankfort, Kentucky 40601

  肯塔基学生保护基金的存在

  Pursuant to KRS 165A.450 All licensed schools, resident and non-resident, 应被要求向学生保护基金捐款. 该基金将用于偿还肯塔基州符合条件的学生, to pay off debts, including refunds to students enrolled or on leave of absence by not being enrolled for one (1) academic year or less from the school at the time of the closing, incurred due to the closing of a school, discontinuance of a program, loss of license, 或者失去学校或项目的认证.

  向肯塔基学生保护基金提出索赔的程序

  向肯塔基学生保护基金提出索赔, each person filing must submit a signed and completed Form for Claims Against the Student Protection Fund, 填写PE-38表格，并将所需资料提供至以下地址:

  肯塔基州特许教育委员会

  500 Mero Street, 4^th Floor

  Frankfort, Kentucky 40601

  Forms may be located at http://kcpe.ky.gov/Pages/index.aspx.

Lexington, Kentucky Location

对肯塔基州高等教育委员会许可的机构提出投诉, submit this form: http://cpe.ky.gov/campuses/complaintform.html

REF: 13 KAR 1:020 Section 13. Consumer Complaint Procedure. http://apps.legislature.ky.gov/law/kar/titles/013/001/020/

A person with a complaint or grievance involving misrepresentation against a college licensed under this administrative regulation shall make a reasonable effort to resolve the complaint or grievance directly with the college. 如果不能达成双方满意的解决办法, 应遵循本条规定的程序.

Tampa, Florida Location

• Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Florida State Government and shall be reviewed and handled by that licensing board (http://floridasnursing.gov/licensing/，然后搜索相应的除法);
• 对于在佛罗里达州参加课程的学生来说，与州消费者保护法有关的投诉(例如.g., laws related to fraud or false advertising) shall be referred to the Florida Office of the Attorney General and shall be reviewed and handled by that Unit (http://www.myfloridalegal.com/how-to-contact-us/file-a-complaint).
• For students attending programs in Florida, 谁的不满没有通过其他途径得到解决, they can contact the Florida Department of Education- Commission on Independent Education either by sending a letter to: Commission for Independent Education 325 W. Gaines Street, Suite 1414, Tallahassee, FL. 32399-0400, Or by email: CIEINFO@fldoe.org, Or Fax: 850-245-3238

• 根据弗吉尼亚州行政法典§VAC 40-31-100, the State Council of Higher Education for Virginia (SCHEV) is responsible for investigating all written and signed student complaints against postsecondary educational institutions operating in Virginia.  Students with a complaint that has exhausted all available grievance procedures at the LMU and are not satisfied with the resolution provide[d] by LMU should follow the procedures outlined at Student Complaints (schev.edu). 美国弗吉尼亚州高等教育委员会，2010年. 14^th Street, 10^th 弗吉尼亚州里士满市詹姆斯·门罗大厦23219层，804-225-2600.

非田纳西州居民学生投诉解决政策和程序 State Authorization Reciprocity Agreement States, commonly known as SARA.

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), 必须先向机构提交申请以寻求解决方案吗.

投诉人如对该机构内部程序的结果不满意，可提出上诉, 在投诉事件发生后两年内, 田纳西州高等教育委员会(http://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html).

For purposes of this process, 投诉应被定义为正式的书面声明，认为SARA或法律的条款不符合, 纳入SARA政策及标准的标准或规例(http://www.nc-sara.org/content/sara-manual)的规定，已被根据该条例运作的机构所违反.

如欲查询该计划的成员国名单，请浏览该计划的网页(http://nc-sara.org/sara-states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.

大学投诉程序综合摘要